Return and exchange policy
๐ Exchange Process
Step 1 โ Contact Us
Call 03327398875 or email comfyfashion.pk@gmail.com within 10 days of delivery.
Step 2 โ Eligibility Check
Exchange allowed if:
- Wrong size received
- Product unused & in original condition
- Product not damaged by customer
Step 3 โ Rider Pickup
We will send our own rider to collect the product for exchange.
Step 4 โ Delivery Charges
Pay Rs. 500 (pickup + new delivery).
Step 5 โ New Product Delivery
After receiving & checking your product, we will deliver the replacement item.
๐ฐ Return / Refund Process
Step 1 โ Contact Us
Call 03327398875 or email comfyfashion.pk@gmail.com within 10 days of delivery.
Step 2 โ Eligibility Check
Refund allowed if:
- Product damaged on arrival
- Wrong product received
- Product unused & in original condition
Step 3 โ Send Product
Ship back to our address in original packaging.
Step 4 โ Inspection
We inspect the returned item for eligibility.
Step 5 โ Refund
Refund issued via your original payment method.
Rs. 250 delivery charges deducted from refund amount.