Return and exchange policy

🔄 Exchange Process

Step 1 – Contact Us
Call +92 313 0838758 or email comfyfashion.pk@gmail.com within 10 days of delivery.

Step 2 – Eligibility Check
Exchange allowed if:

Wrong size received

Product unused & in original condition

Product not damaged by customer

Step 3 – Rider Pickup
We will send our own rider to collect the product for exchange.

Step 4 – Delivery Charges
Pay Rs. 350 (pickup + new delivery).

Step 5 – New Product Delivery
After receiving & checking your product, we will deliver the replacement item.

💰 Return / Refund Process

Step 1 – Contact Us
Call +92 313 0838758 or email comfyfashion.pk@gmail.com within 10 days of delivery.

Step 2 – Eligibility Check
Refund allowed if:

Product damaged on arrival

Wrong product received

Product unused & in original condition

Step 3 – Send Product
Ship back to our address in original packaging.

Step 4 – Inspection
We inspect the returned item for eligibility.

Step 5 – Refund
Refund issued via your original payment method.
Rs. 250 delivery charges deducted from refund amount.

Frequently Asked Questions

What Are The Delivery Charges And Do You Offer Free Delivery?

Comfy Fashion want to make your shopping easy and fun! For just Rs. 250, we deliver all over Pakistan. But here’s the best part: if you spend Rs. 9,999 or more, delivery is free!

What Is Your Exchange Policy?

If you'd like to exchange your item, simply send your exchange details via WhatsApp to our representative. We’ll arrange for our rider to pick up your return item and deliver your new exchange for just Rs. 350. You can expect it to arrive within 4 to 5 working days. Happy exchanging!

What Is Your Return Policy?

If you’d like to return your parcel, our representative will provide you with the return address. Simply send your parcel to us using any logistics service (like TCS, Post Ex, or Leopard), charges of delievery must be paid by you for return. Once we receive your parcel, we’ll verify it within 2 days, and then refund you through your chosen method—whether it’s EasyPaisa, JazzCash, or a bank account. We make returns easy! Note: Comfy Fashion will charge Rs.250 from your total refundable amount For further discusion discuss with our representative.

Are There Any Discount Codes Available?

Discount codes may be available during promotions or special events. Check our website or subscribe to our newsletter for the latest offers.

Can I Cancel My Order After It Has Been Placed?

You can place an order directly on our website. Simply browse our products, add them to your cart, and follow the checkout process.

How Can I Place An Order?

You can place an order directly on our website. Simply browse our products, add them to your cart, and follow the checkout process.

How Can I Track My Order?

After your order has shipped, you will receive a tracking number via email. Use this tracking number on our website in Track Order Button shown in navigation to track your shipment.